EXCELLENT DANIELS-JIMOH

Customer Experience & Operations Professional

Lokoja, NG.

About

Customer-focused operations professional with over 6 years of experience managing accounts, sales, and design delivery across service-driven roles. Consistently achieved a 98% customer satisfaction rating and significantly grew client bases by 30% through fast, accurate service and consistent follow-through. Proven track record in team leadership, process management, and clear communication, poised to bring a high standard of accuracy and reliability to a growth-oriented organization.

Work

G-Tech Communications

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Manager, DSTV & GOTV Agent

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Summary

Managed DSTV/GOTV sales and customer service operations, consistently achieving high customer satisfaction and efficient account management.

Highlights

Achieved a 98% customer satisfaction rating by expertly managing DSTV/GOTV sales and service accounts across phone and in-person interactions.

Maintained accurate records of customer transactions and meticulously processed account documentation, ensuring compliance with company standards.

Collaborated effectively with team members to efficiently resolve complex customer issues, maintaining high service quality and client trust.

DACERgraphics

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Manager, Graphic Designer

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Summary

Managed graphic design projects from inception to delivery, significantly expanding the client base through rapid and reliable service.

Highlights

Grew the customer base by 30% in 2020 by delivering fast turnaround and reliable design services, enhancing client acquisition and retention.

Oversaw end-to-end graphic design projects, from initial client brief through final delivery, ensuring high-quality and timely outcomes.

Managed diverse client inquiries across multiple channels (phone, email, mail, social media), providing quick and accurate design solutions.

Volunteer

Volunteer Team Lead - Habitat for Humanity

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Humanity First

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Guided a 5-person volunteer team in restoring homes for a community rebuild initiative while managing full-time studies.

Highlights

Led a 5-person volunteer team in a 5-house community rebuild project, contributing to significant community development and housing restoration efforts.

Coordinated project tasks and team efforts to successfully complete restoration work, demonstrating strong leadership and time management skills.

Volunteer Youth Mentor

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Big Brothers / Big Sisters

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Mentored local youth and developed enriching after-school activities to foster positive learning and personal development.

Highlights

Mentored local youth, providing guidance and support to promote personal growth and academic success.

Designed and implemented engaging after-school activities that supported positive learning outcomes and community involvement.

Education

Christian Faith Institute

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Degree Theology

Courses

Theology

All Nations For Christ Bible Institute

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Diploma Theology

Courses

Theology

Languages

English

Certificates

Business Management Soft Skills

Jobberman

Skills

Customer & Client Relations

Customer Service & Retention, Client Relations, Conflict Resolution, Public Engagement.

Operations & Leadership

Team Leadership, Collaboration, Project Planning & Coordination, Risk Management, Budgeting, Regulatory Compliance.

Design & Technical

Graphic Design, Photography, Microsoft Word, Excel, PowerPoint, Digital Literacy, AI Literacy.

Core Strengths

Communication (Written & Verbal), Attention to Detail, Multitasking, Time Management, Integrity.